Order Processing

Orders are prepared for dispatch after successful order confirmation and payment verification where applicable.

Processing times may vary according to product availability, order volume, customisation, weekends, public holidays, and seasonal demand.

Delivery Estimates

Estimated delivery times provided during checkout or elsewhere on the website are estimates rather than guaranteed delivery dates.

Delivery may occasionally be affected by circumstances outside our control.

Shipping Charges

Shipping costs, where applicable, are calculated according to factors such as destination, shipment size, product type, and selected shipping service.

Applicable shipping charges will normally be displayed during checkout before the order is completed.

Order Tracking

Where tracking is available, tracking information may be provided once the order has been dispatched.

Tracking activity can occasionally take some time to appear after the parcel enters the courier network.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Additional costs resulting from incorrect, incomplete, or inaccessible delivery information may be the customer’s responsibility where permitted.

Failed Delivery Attempts

If a courier is unable to complete delivery, additional delivery attempts, collection arrangements, or return-to-sender procedures may apply depending on the courier.

Additional shipping charges may apply when an order must be resent due to circumstances attributable to the recipient.

International Orders

International shipments may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Customs processing may also affect delivery times.

Damaged Parcels

If your parcel arrives visibly damaged, photograph the outer packaging and product as soon as reasonably possible before disposing of any packaging.

Damage claims are easier to review when supporting photographs and order information are available.

Delivery Delays

Courier delays caused by weather, customs, transportation disruptions, public holidays, high-volume periods, or other circumstances outside our control may occasionally occur.

We will make reasonable efforts to support the resolution of delivery-related issues where appropriate.

FAQs

Full-grain leather is the highest-quality and most durable part of the hide. Its natural grain remains intact, allowing each Glacialeather piece to develop a rich and unique patina as it ages.
Keep your leather item away from excessive moisture, prolonged direct sunlight, and harsh chemicals. Gently wipe it with a soft cloth and occasionally use a quality leather conditioner.
We recommend checking our sizing guide before placing your order. For leather belts, measure a belt that currently fits you well or follow the instructions on our Sizing page for the most accurate fit.
Shipping times vary depending on your location and selected delivery method. Once your order has been dispatched, tracking information will be provided whenever available.
Eligible products may be returned or exchanged in accordance with our Support & Returns Policy. Items should be unused and returned in their original condition.

Quick Contact