Refund and Returns

Returns

We want you to be satisfied with your Glacialeather purchase.

Eligible items may be returned subject to the conditions and return timeframe stated in this policy and any applicable consumer rights.

Return Eligibility

To qualify for a return, products should generally be:

• Unused
• Unworn
• Unwashed
• Undamaged
• Free from stains, fragrances, or other signs of use
• Returned with original tags where applicable
• Returned with the original packaging where reasonably possible

We reserve the right to assess the condition of returned products before approving a refund.

Non-Returnable Items

Unless required otherwise by applicable law, certain products may not be eligible for return, including:

• Personalised products
• Custom-made products
• Products altered specifically for the customer
• Gift cards
• Items marked as final sale
• Products damaged through misuse or improper care

Natural Leather Characteristics

Natural grain variations, minor markings, tonal differences, and variations in texture are characteristics of genuine leather and may not constitute defects.

These characteristics make each leather product unique.

Incorrect or Damaged Items

If you receive an incorrect item or believe your product arrived damaged or defective, the issue should be reported as soon as reasonably possible.

Photographs of the product, packaging, and relevant details may be required so the issue can be assessed.

Refunds

Once an eligible return has been received and inspected, an approved refund will be processed using the appropriate payment method where possible.

The time required for the refunded amount to appear may depend on your bank, card issuer, or payment provider.

Shipping Charges

Original shipping charges and return shipping costs may be non-refundable unless the return results from an error attributable to Glacialeather or otherwise required by applicable law.

Exchanges

Where exchanges are available, they depend on replacement product availability.

If the requested replacement is unavailable, another available resolution may be offered.

Refund Processing

Refund approval is subject to inspection of the returned item and compliance with the applicable return conditions.

Purchases that do not meet the return requirements may be refused or handled according to applicable consumer law.