Support & Refund Policy
Customer Support
At Glacia Leathers, we are committed to providing reliable customer support and ensuring a smooth experience for every customer.
For any questions or assistance, please contact us at hello@glacialeathers.com. Our support team can assist with:
- Product information and descriptions
- Product usage and care instructions
- Refund requests
- Defective or damaged products
- Product repairs and servicing
- Replacements
- Other product-related concerns
Our support team will review your request and provide the appropriate assistance as quickly as possible.
Refund Policy
We are happy to provide refunds in cases where a product is found to be defective or where the customer is not satisfied with the product due to a quality-related issue.
Refund requests must be submitted within 7 days of receiving the product. Requests made after this period may not be eligible for a refund.
Refunds are not available for reasons unrelated to product defects or quality issues unless otherwise approved by our support team.
Refund Process
To request a refund, please follow these steps:
Send an email to hello@glacialeathers.com.
Use “REQUEST FOR REFUND” as the subject line of your email.
Clearly explain the reason for your refund request. Include your transaction ID in the email. Attach clear pictures of the product showing the issue, if applicable. Provide the necessary bank account details for processing the refund.
Once we receive your request and the required information, our support team will review the case. A support representative may contact you by email if additional information or documentation is required.
After your refund is approved and all required information has been verified, we will process the refund within 24 hours and send it directly to the bank account provided.
For any questions regarding our support or refund policy, please contact us at hello@glacialeathers.com.